PrimeEvents AG is committed to delivering reliable, high-quality event services. These Cancellation and Refund Terms set out the conditions applicable to booking changes, cancellations, and refunds.
Standard Bookings
The following cancellation conditions apply to standard services and smaller bookings:
- Cancellations received more than a week before the scheduled start of the service are eligible for a full refund.
- Cancellations received less than a week before the scheduled start of the service are subject to a cancellation charge of 50% of the agreed booking value. The remaining 50% will be refunded.
- Cancellations made less than 72 hours before the scheduled service are not eligible for a refund.
World Economic Forum Bookings
Due to the exceptional demand during the World Economic Forum week, WEF-related services are contracted under separate conditions. Venues, accommodation and suppliers in Davos are secured with binding advance commitments, which is why the flexibility of our standard terms cannot apply:
- All WEF bookings are binding upon contract signature. The agreement and the booked services are non-refundable, regardless of the time of cancellation.
- Replacement clause: If a booking is cancelled and we succeed in re-booking the reserved services to a replacement client, we will refund the corresponding re-booked value, less a handling fee. We will make reasonable efforts to find a replacement, but cannot guarantee one — particularly close to the event.
- Name changes and participant substitutions are possible at any time free of charge.
- Where we succeed in reselling cancelled services, we will refund the resold value less a handling fee, at our discretion.
- Stricter cancellation terms of third-party suppliers (hotels, venues, transport partners) may supersede these conditions and will be disclosed in the offer.
No-Shows
If the client or participants fail to attend at the agreed time and place without a valid prior cancellation, this will be treated as a no-show. No-shows are non-refundable, and the full agreed fee remains payable.
Refund Processing
Once a cancellation has been confirmed by PrimeEvents AG, any applicable refund will be processed within 7 to 14 business days. Refunds will normally be issued using the original payment method, unless another arrangement has been agreed in writing.
Please note that additional processing times may apply depending on the relevant bank, card issuer, or payment service provider. PrimeEvents AG is not responsible for delays caused by third-party payment providers.
Force Majeure
Neither party shall be held liable for changes, delays, or cancellations resulting from circumstances beyond its reasonable control. Such circumstances may include natural disasters, severe weather conditions, strikes, government restrictions, public health measures, or other unforeseeable events.
Where a force majeure event affects a booking, PrimeEvents AG may, depending on the circumstances, offer a rescheduled service, an alternative solution, or a refund. The appropriate solution will be determined by PrimeEvents AG on a case-by-case basis.
Cancellations and Changes
WhatsApp: +41 78 224 59 24
Email: welcome@primevents.ch
All cancellation or amendment requests should be submitted to PrimeEvents AG as early as possible and preferably in writing. Please include your booking reference number and the full details of your reservation.
Policy Updates
PrimeEvents AG reserves the right to amend or update this Cancellation and Refund Policy at any time, particularly where required by legal, operational, or business developments. The version in force at the time of booking shall apply.